Are You Vacating?

If you are vacating a rental property please follow the below steps:

1. Fill in the Form 13 – Notice of Intention to Leave, sign and return to your property manager either by email, fax or drop in. Please also call your property manager to notify them.

2. Please fill in the forwarding address and bank account details form and return to your property manager promptly. (Please note: All tenants who are listed on the bond must complete this form) This will ensure a speedy bond refund.

3. Please arrange cleaning, carpet cleaning, pest control and linen dry cleaning if applicable for your property. Our preferred contractors are listed on the vacating details for tenants form. Please also remember if you would like us to arrange this for you please send email confirmation to your property manager.

4. If you do not use our preferred cleaners there is a cleaning checklist which must be adhered to. (Please note: we highly recommend using the preferred contractors as if we are not happy with the completed job then they will reattend for no further charge).

If you have any questions please do not hesitate in contacting one of our friendly staff.

Preferred Companies

Preferred Companies

CLEANING:

It is imperative that properties are cleaned to a professional standard.  We strongly recommend the use of professional cleaners rather than cleaning the property yourself.  If the cleaning is not satisfactory to your property manager, you will be required to return and do further cleaning costing you time and money or possibly paying for a professional cleaner anyway.

 

CARPETS:

If your property has carpet it and it has exceeded normal wear and tear e.g. noticeable tread marks, dirt or soil, stains from pets or red wine spillage etc then the carpets will need to be professionally steamed or dry cleaner. Damage caused by tenants that cannot be cleaned e.g. permanent colour stains or burn marks will have to be repaired or that section of the carpet repaired or replaced at the tenants cost. Please speak to your property manager should this issue be relevant to you before going ahead with any carpet repair or replacement.

 

FURNITURE/INVENTORY:

If the property was leases to you part or fully furnished you will also be required to have the upholstery and soft furnishings dry cleaned if it’s necessary to do so. E.g. stains that are there now that were not prior to you moving in. Our Cleaners can provide you with a quote over the phone. You must check the inventory list that was issued to you with your lease and make sure that all items of furnishing are in the property.

 

LINEN:

(i.e. Bedspreads, sheets, doonas, mattress protectors towels etc.) If your property includes linen, as a part of your general tenancy agreement, you are required to have ALL linen professionally dry cleaned, regardless of whether the linen has been used or not. A receipt must be provided to your property manager. 

 

CONTACTS:

General Cleaner & Carpet cleaning  - 7 Day Cleaning Services Ph (John): 0425-370-781

General Handyman                             - First Tech Building Services (Joe): 0417 431 012

Electrician                                             - Ross Forest 0418 297 197

Gardening                                             - Area Property Services (Brett): 0411 147 810

 

AFTER HOURS URGENT REPAIRS CONTACTS:

 

Before calling any of the below tradespeople which are on call 24/7, please click to section (62) of The Residential Tenancy Act 2010 on the following link to determine whether or not your repair is classified “urgent”. Tenants have a right to request a repair if it is deemed urgent outside of working hours or on public holidays. Any unwarranted (non- urgent) callout will not be re-imbursed by the agent/landlord.

 

http://www.legislation.nsw.gov.au/maintop/view/inforce/act+42+2010+cd+0+N

 

 

Please note that your agent is not a lock out or lost keys service and as such in the event that this occurs you will need to make contact with a locksmith and the cost of this call out is not covered by the landlord or the agent. 

 

Hot Water Systems/Tanks failure 

 

Australian Hot Water: 9789 1022

 

Locksmith

 

Inner West Locksmiths: 9660 1811

 

Plumbers and Gas fitters

 

Ezy Plumbing: 0415 886 345

All Purpose Plumbing: 0419 444 490

 

Electricians

Glenco Electrical Service: 9389-5355 or 0412 234 558

Ross Forrest: 0418 297 197

Roofer                                                            

O'Connell Roofing: 0422 222 592